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Office of Fair Trading - GOV.UK

The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive . Use services and information now provided by other organisations Consumer rights You can: find out who to contact about consumer protection and complain about a product or service complain to the Advertising Standards Authority if you think advertising rules have been broken complain to Monitor about a healthcare provider in England contact the Financial Conduct Authority (FCA) with enquiries about the regulation of consumer credit Anti-competitive behaviour and issues with market sectors You can: tell the Competition and Markets Authority (CMA) about: anti-competitive practices (eg price fixing and bid rigging) a market not working well unfair terms in a contract any issues related to poor competition find out how to avoid and report anti-competit